Access & data handling¶

Who can access my data?¶

Access requires both your keys and a connection from your whitelisted IP. Requests are authenticated by S3 request signing (your access key + secret key), and your endpoint only accepts traffic from the single IP you set as your whitelist IP. So even someone with your keys can't connect from anywhere else. See Credentials & rotation and the whitelist IP question below.

What is the whitelist IP and why does it matter?¶

It's the one public IP address allowed to reach your endpoint — you set it in the client area. It's a hard network-level gate: only that IP can connect, regardless of credentials. This is your strongest protection, so keep it set to a machine you control, and update it whenever your public IP changes. Until it's set, nothing can connect at all. You can change it from the client area or from a script — see Updating your whitelist IP.

Is my storage isolated from other customers?¶

Your service runs on a dedicated CDN node with its own endpoint and credentials. Your access is authenticated to your service.

Who controls what I can read?¶

Your access is read-only and gated by your keys — anyone holding them can list and download the data your service is entitled to. Keep them private and rotate them if they may have been exposed. For a specific access arrangement, ask support@clearstreamer.com.

Share specific objects rather than broad access, rotate keys after one-off sharing, and avoid handing out your primary credentials. Client-side encryption is an option for sensitive data.

Does ZenDRIVE look at my data?¶

Your data is yours. Access to support a service is limited to operating it. For specific data-handling, residency, or compliance questions, contact support@clearstreamer.com.

Where is my data physically stored?¶

In the region you selected at order time. If data residency matters to you, choose the region accordingly.

What should never go in a support ticket?¶

Never include your secret key, full credentials, or other sensitive material in a ticket or email. If support needs to act on your keys, they'll rotate rather than ask you to send them.

Is my connection to the data secure?¶

Yes — all access is over HTTPS/TLS, so everything you download is encrypted in transit. See TLS & HTTPS.