Getting support

How do I contact support?

Open a support ticket from the client area. It's the channel for both technical and billing questions.

What should I include in a support request?

To get a fast answer, include:

• which service the request is about (and region, if you have several)
• what you're trying to do and what happened instead
• the exact error message (copy the text)
• the client and version you're using (AWS CLI, rclone, etc.)

Never send your secret key

Don't paste your secret key or full credentials into a ticket. If support needs to act on your keys, they'll rotate them instead.

How quickly will I hear back?

Support aims to respond promptly. Including the details above on the first message usually avoids a back-and-forth and gets you resolved faster.

Can support look at my specific node?

Yes — because your service runs on a dedicated node, support can investigate your service directly rather than a shared system.

I have a pre-sales question — where do I ask?

Open a support ticket with your use case and we'll recommend a tier and region.

Is there a status page or maintenance notice?

For questions about maintenance windows or service status, ask support. If a change will affect your service, you'll be notified.

Where else can I find answers first?

This wiki — start with Troubleshooting & FAQ, which covers the most common issues.