Getting support

How do I contact support?

Email support@clearstreamer.com. It's the channel for both technical and billing questions.

What should I include in a support request?

To get a fast answer, include:

• which service the request is about (and region, if you have several)
• what you're trying to do and what happened instead
• the exact error message (copy the text)
• the client and version you're using (AWS CLI, rclone, etc.)

Never send your secret key

Don't paste your secret key or full credentials into an email or ticket. If support needs to act on your keys, they'll rotate them instead.

How quickly will I hear back?

Support aims to respond promptly. Including the details above on the first message usually avoids a back-and-forth and gets you resolved faster.

Can support look at my specific node?

Yes — because your service runs on a dedicated node, support can investigate your service directly rather than a shared system.

I have a pre-sales question — where do I ask?

Email support@clearstreamer.com with your use case and we'll recommend a tier and region.

Is there a status page or maintenance notice?

For questions about maintenance windows or service status, ask support. If a change will affect your service, you'll be notified.

Where else can I find answers first?

This wiki — start with Troubleshooting & FAQ, which covers the most common issues.